Shipping Costs & Delivery Times

All packages are shipped via FedEx or USPS, and a signature is not required upon delivery.
Standard orders must be placed by 11:59 PM PT to start processing on the next day. Processing usually takes 1 business day and orders will arrive within 5 business days from when the order is processed. Expedite orders must be placed by 12:00 PM PT to start processing the same day and will arrive based on the transit time of the selected service. Delivery times are based on orders placed between Monday – Friday. Table below applies to U.S. orders only:

Orders must be placed by 11:59pm PT Monday – Friday to start processing on the same day. Processing time usually takes 1 business day. Delivery times are based on orders placed between Monday – Friday.

Shipping Methods And Costs
We currently offer FREE STANDARD 3-DAY SHIPPING on all U.S. orders with a total amount of over 120 USD. FedEx Ground Economy

We also offer 2-Day and Overnight services at the below
rates:
FedEx 2-Day (2 Business Days) $14.95
FedEx Overnight (1 Business Day) $19.95
Some shipping methods may be unavailable during checkout due to restrictions on the items in your bag or your selected shipping address.

International Shipping

www.neolumo.com offers flexible international shipping costs depending on location. International Orders may be subject to import taxes, customs duties, and fees levied by your country’s customs department upon arrival. When ordering from neolumo.com, the shipment recipient is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. NeoLumo

 does not collect duties and taxes and cannot predict what your particular charges may be. Customs policies vary widely from country to country, so please contact your local customs office for more information if you encounter any shipping abnormalities.

Orders must be placed by 14:00 (2:00 PM) GMT to start processing on the same day. If an order is placed after the deadline, it will be processed the next business day. All orders ship Monday – Friday, excluding federal holidays within the United States.

At this time, we can only ship to one address per order. To ship to multiple addresses, contact Customer Service for assistance at info.neolumo.com

Business Days & Holidays

All orders ship Monday – Friday, excluding federal holidays within the United States. For Standard 3 Day shipping, 2 Day and 1 Day Shipping: orders must be placed by 11:59pm Pacific Time (PT) to be processed on the same business day otherwise it will be processed the next day.

Packages do not ship from our distribution centers on the following holidays:

• New Year’s Day
• Easter
• Memorial Day
• 4th of July
• Labor Day
• Thanksgiving
• Christmas

Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details and your tracking number2