Return Policy

At NeoLumo we strive to create a tranquil shopping environment that offers high-quality NeoLumo products along with excellent customer care. NeoLumo Cosmetics takes great pride in our products and are eager to assist you to find the collection that is best suited for your skin type and skin needs.

Why we’re different:

Our staff of informative and helpful skin specialists is trained to conduct personalized beauty consultations and facials to help you discover the best options for your skin. They are also equipped with a large selection of products and collections to cater to every skin type. With these skills and tools, our staff is able to offer individualized recommendations for each customer along with a complimentary product demonstration to help you choose the right products for your skincare.

FAQ

What is your return policy?

We thank you for shopping with NeoLumo and hope that you are thrilled with your purchase. If you are not 100% satisfied with the products that you have purchased from NeoLumo, we are more than happy to offer you exchanges within a period of 30 days from the date of purchase.

How do I make a return or exchange?
While we are not able to offer returns at this time we will happily exchange your items within 30 days. Please contact the original point of purchase to get your NeoLumo product exchanged. For in-store returns, you will need the product along with its original packaging and the original receipt. Exchanges are accepted within a period of 30 days from the date of purchase. Please note that at this moment, we can only exchange products at the original point of purchase. For example, if you purchased your NeoLumo products from your neighborhood NeoLumo store, please go to the store for product exchanges. If you purchased the products via our website, please get in touch with our customer service center cs@NeoLumo.com

Can I exchange online purchases at a store?
To exchange any items please return to the point of purchase, in other words, the same place where you purchased your original products. If you have purchased in a store please return to that store to make your exchange. At this time products that have been purchased purchases cannot be exchanged at NeoLumoYourBody store locations.

What should I know before sending the products for online exchange?

All products must be returned in the original condition along with any relevant paperwork, accessories, manuals and the original packaging.
Items that have been damaged or defaced will not be eligible for replacements.
The parcel, as well as its contents, is the buyer’s responsibility until they reach NeoLumoy.
We advise you to always use a trackable shipment type when returning goods.
NeoLumo does not take any responsibility for replacing goods that have been delayed, lost or damaged in transit.
Please note that the cost of returning the product is at your own expense.